John K. Sparzo, MD, MBA
Chief Executive Officer
Dr. Sparzo comes to ARMS after 17 years at Hendricks Regional Health. He began his career with the hospital as a primary care physician and remains board certified in Internal Medicine and Pediatrics. After 5 years in clinical practice, he transitioned to an administrative role as Hendricks’ first Vice President of Medical Affairs (VPMA). During his dozen years as VPMA, he was responsible for a diverse array of hospital services and departments, including hospitalist programs (both adult and pediatric), wellness and population health, and services such as radiology, laboratory, sleep lab and rehabilitation. His work embraced the coming changes in healthcare, including the development of employer-owned health clinics and the development of a unique conjoined Hospital/YMCA complex in Avon, Indiana. He joined ARMS as CEO in June 2014.
Dr. Sparzo has been married to his college sweetheart, Mandy, for over 25 years. Together they have 4 children. He serves on the board of directors for three not-for-profits, including Hendricks County Senior Services and CICOA.
Billing Administrator and Revenue Cycle Management
With more than 25 years of experience, Gale comes to ARMS with demonstrated success in the healthcare field as a Billing Administrator and Revenue Cycle Management expert. She has worked with both single and multi-specialty practices, and surgical groups. She has led with a hands-on approach to the daily operations of Revenue Cycle processes ad has developed proven strategies in the management of billing, denials management, contracting and accounts receivable.
Gale’s expertise allows her to provide exceptional Revenue Cycle Management processes — performing all day-to-day billing functions for physician group practices, including claims submission, payment posting, claims follow-up, patient statements and patient collections.
Mary Kay Hood
With a BS degree in biology from Marian College and a Master of Science in Management from Indiana Wesleyan University, Mary Kay has been involved in volunteer management over twenty-six years with a zoo and in the health care field. Mary Kay is an experienced speaker in areas of leadership, team development, and change strategies. Prior to contracting with ARMS, she ran the Department of Guest and Volunteer Services at a community hospital where she participated in a wide range of projects ranging from emergency/disaster management to patient and workforce satisfaction.
Author of two books: “The One Minute Answer to Volunteer Management Questions” and “The Volunteer Leader as Change Agent,” she is a contributor for monthly feature on www.volunteertoday.com and a reviewer and board member for the IJOVA (International Journal of Volunteer Administration). She was also the recipient of the 1995 Outstanding Director of Volunteer Services Award, the 2002 United Way of Central Indiana Volunteer of the Year Award, 2009 Zup’s Imagination Award and the 2015 Leadership Hendricks County Suzanne Whicker Distinguished Service Award. Mary Kay is a certified Real Colors™ Facilitator, CPR Instructor and Certified HealthCare Emergency Professional.
Casie Roseboom, LPN
Implementation and Process Consultant
Ms. Roseboom has more than 13 years of experience in post-acute care working with short-term rehabilitation patients and has worked with ARMS since the practice first formed in 2012.
She is a strong patient advocate and when providing care in a “Patient Care Liaison” role at an ARMS partnered facility. She is known for researching patient histories and effectively communicating with patients, families and previous physicians in order to gain a holistic understanding of a patient’s needs. This results in improved patient care during the rehab stay, but it also builds the foundation to an effective discharge process when a patient returns home.
When working with ARMS, Casie provides advice, consultation and process improvement help for facilities that are new to the program. Her boots-on-the-ground experience in skilled nursing/rehab environments, coupled with her deep understanding of the ARMS model, make her an effective teacher for new facility staff members.